Q: I see the product is currently out of stock. When will it be available for order?
A: I try to do an order intake on a monthly basis. As long as you are subscribed to the mailing list at https://transthetics.com/subscribe/ I’ll keep you posted on the next intake, usually about a week before and then again when I open orders.
Q: I see you have some other products in the pipeline that are not yet available. How can I be kept up to date on when these products are released?
A: As long as you are subscribed to the mailing list at https://transthetics.com/subscribe/ I’ll keep you posted on any updates on new product development and product releases.
Packaging and Postage
Q: Does anything on the packaging indicate that there is a penile prosthetic inside?
A: No, the packaging doesn’t mention Transthetics anywhere, and if you are outside the US, the customs declaration states “soft toy”
Q: What is the cost of postage?
A: Within the US, it’s $15US. Outside of the US it’s $30US
Q: How long will it take to receive my package
A: Firstly, it depends on the dispatch time stated on the order page. I update estimated dispatch times as orders are taken, which can be anywhere from within a week to up to five weeks. Once your item is dispatched, I will send you a confirmation email letting you know it’s in the post, as well as a tracking number. Estimated postage time is 2 to 3 days within the US and 1 to 3 weeks internationally.
Q: How do I know which of the three standard colours is right for me?
A: The standard light tone is on the neutral to slightly olive scale which means it is well suited to most caucasians as even if you are quite fair, it’s not uncommon for the penis to be a slightly darker tone. Though most caucasians are happy with this skin tone, I cannot guarantee that you will. The medium is best suited to asian, southern europeans or latino complexions, and the dark for african skin tones.
Q: How do I clean my prosthetic?
A: Very easily. It is recommended that if practical, you flush some water through it directly after use, and once a day give it a wash with (ideally PH neutral) soap. You don’t need to powder you prosthetic, but if you like, you can give it a light dusting of corn starch or talcum powder.
Refunds and Returns
Q: If the colour on the standard caucasian isn’t right for me, can I return it?
A: Due to the nature of the product, we cannot accept returns or exchanges
Q: If I have ordered a custom colour matched EZP and the colour is not what I requested, can I get a refund?
A: Absolutely! I pride myself on getting the colour matching right, so if you’ve sent me a colour sample and I do not match to this sample, I’ll give you a full refund once you send me back your item.
Q: Can I wear my product 24/7?
A: I really wouldn’t recommend it. Though it is skin safe silicone, give your skin a break. They say you shouldn’t wear synthetic underwear as it increases your likelihood of things like thrush etc and you just don’t want to temp fate like that by wearing it constantly.
Q: What materials is it made of?
A: It is made from a high quality, skin safe and very life like, prosthetics grade silicone.